How The Magic Bullet Platinum Pro Works What You Get With Your Platinum Pro Order Now! Bullet Boost Bullet Recipes
Magic Bullet Platinum Pro Professional Quality Blender/Mixer System Platinum Pro
Frequently Asked Questions
Below you will find the answers to the most frequently asked questions. If you do not find an answer to your question, please feel free to contact our customer service.
  1. How is the Magic Bullet Platinum Pro different from The Original Magic Bullet
  2. Why does everything I chop turn into mush?
  3. Why does THE BULLET™ not crush ice, it just spins it around?
  4. Is it OK to put the Magic Bullet Platinum Pro in the dishwasher?
  5. What are the Magic Bullet Platinum Pro Tall and Short Cups made of?
  6. What is the capacity of THE BULLET™ Blender? How much does it hold?
  1. It says everything is dishwasher safe, so why did my cups come out deformed after I put in the dishwasher?
  2. Does the Magic Bullet Platinum Pro come with a warranty?
  3. Are all the Magic Bullet Platinum Pro pieces microwave safe?
  4. How much do THE BULLET™ Cups hold? What is their capacity?
  5. What do I do if the Cup/Party Mug leaks while I'm mixing ingredients with the Magic Bullet Platinum Pro?
Q: How is the Magic Bullet Platinum Pro different from The Original Magic Bullet
A: The Magic Bullet Platinum ProTM is a professional quality blender/mixer system that has 40% more power and 40% more capacity than the original Magic Bullet® System. With the Magic Bullet Platinum ProTM, you can chop, mix, blend, whip, grind and more - all in 10 seconds or less® - for the fastest, tastiest meals ever!
back to top
Q: Why does everything I chop turn into mush?
A: You may be over processing your food by letting your Magic Bullet Platinum Pro slip into Lock On Mode (see video demonstration of Lock On Mode) when you should be using the Pulse Technique (see video demonstration of the Pulsing Technique). Please read the Pulse Technique instructions on page 15 of the user manual or follow the steps shown in these video demonstrations and you'll be making perfect chopped onion, salsa and all your favorite textured foods in no time.
back to top
Q: Why does THE BULLET™ not crush ice, it just spins it around?
A: You may be overloading your cup. If you're using the bigger, homemade ice cubes, they need some room to move around so they can reach the blade. Smaller, less dense cubes will crush much easier. For the best results, combine a little liquid with the ice. Click here to see Blended Iced Coffee Drink video demonstration for more information.
back to top
Q: Is it OK to put the Magic Bullet Platinum Pro in the dishwasher?
A: Yes, with the Magic Bullet clean up is a snap! All of THE BULLET™ Cups, Blades, Party Mugs, lids and lip rings are dishwasher safe. The only thing that cannot go in the dishwasher is the Power Base.
back to top
Q: What are the Magic Bullet Platinum Pro Tall and Short Cups made of?
A: These components are made out of high-impact plastic. Unlike glass, they do not shatter when dropped.
back to top
Q: What is the capacity of THE BULLET™ Blender? How much does it hold?
A: THE BULLET™ Blender is a full sized blender and holds 71 ounces.
back to top
Q: It says everything is dishwasher safe, so why did my cups come out deformed after I put in the dishwasher?
A: As mentioned in your User Manual, you should always wash the cups on the top shelf of you dishwasher. It's very likely that you have your dishwasher set to sanitize mode which uses extreme heat to clean the contents of the dishwasher. Most dishwashers have several settings that use less heat than sanitize, reduce the setting and always put your bullet cups on the top shelf.
back to top
Q: Does the Magic Bullet Platinum Pro come with a warranty?
A: Yes, the Magic Bullet Platinum Pro is covered by a full 1-year warranty. If it does not operate to your satisfaction due to defective parts or workmanship, Homeland Housewares will repair or replace it for free. You may also purchase an additional 4-year extended warranty by contacting customer service.
back to top
Q: Are all the Magic Bullet Platinum Pro pieces microwave safe?
A: The Magic Bullet Platinum Pro Cups, Party Mugs, and Shaker/Steamer Tops are indeed microwave safe.
back to top
Q: How much do THE BULLET™ Cups hold? What is their capacity?
A: The Tall Cup holds 28 ounces and the Short Cup holds 17 ounces.
back to top
Q: What do I do if the Cup/Party Mug leaks while I'm mixing ingredients with the Magic Bullet Platinum Pro?
A: Your Magic Bullet Platinum Pro is designed to provide a watertight seal for the life of the unit. If you find that, occasionally, liquid seeps out while you are using your Magic Bullet Platinum Pro, it is generally because of one of two reasons.
    First, check to make sure that the blade assembly has been screwed tightly onto THE BULLET™ Cup or Party Mug.
    Or, if it is firmly fastened, then the problem may be that the gasket is missing or not seated properly. There is a clear plastic gasket that lines the inside rim of the blade assembly. Occasionally, it will fall out in the dishwasher or sink. Check to make sure that the gasket is in the motor assembly. If it is not, then dig it out of your dishwasher or replace it with one of the spare gaskets provided in your kit.
back to top
Home   |   About Us   |   FAQ   |   Return Policy   |   Warranty   |   Customer Service   |   Privacy Policy